“Thank you for the tender loving care that you gave to our mother.  Also a big thank you to all the staff that took care of me in the last few days of her life”.  Family Member.
The following comments are taken from cards that are available for inspection at the home:
Person Centred Care We provide person-centred care.  We like to get to know the resident, their personal life history.  What they like, what they dislike, what their personal needs are.  We want to know what they did before they came to live with us as well as how they want to live now.  We see our residents as equal partners in planning, developing and assessing care to make sure it is most appropriate for their needs. It involves putting residents and their families at the heart of all decisions. We build a relationship with every resident, listening to their stories, learning all about their lives, to create a picture of the whole person. It's about giving residents the choice to live their lives the way they really want to.  Each resident is allocated a key worker who will be his or her main contact for day-to- day care delivery. Ensuring continuity of care for the residents' family and friends as well.  A social activities plan and life story are completed together, it is essential that we know our residents well. If a resident is unable to articulate their likes and dislikes, their routines, their history, then their family and friends are encouraged to complete the life story.  Wherever possible we want residents to carry on the day-to-day activities they've enjoyed all their lives. So if you have always enjoyed flower arranging, gardening or card playing, it's important that these activities continue to be enjoyed!
The Chestnuts, Church Road, Altofts, Normanton WF6 2QG Tel : 01924 220 019
The Chestnuts, Church Road, Altofts, Normanton WF6 2QG Tel : 01924 220 019
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